Hanayou - Shipping Policy
In most cases, orders will ship from our Southern California facilities within 1 to 2 business days of ordering. This processing time is in addition to any delivery times (ie. 2 Day Air will take 1-2 business days for processing, and 2 business days for delivery).
Please note that our warehouse does not process or ship orders on weekends (Saturdays and Sundays) or federal holidays. We do not offer weekend or holiday delivery.
Shipping within the United States
Includes Continental United States, Alaska, Hawaii, US Protectorates, and US Military (APO/FPO)
Standard Shipping within the United States is FREE and takes an average of 1 to 3 weeks for delivery. Delivery will be by the US Postal Service (USPS).
Expedited delivery services are available for some locations during checkout by United Parcel Service (UPS). Rates will vary depending on the order contents and destination.
Please use the "Estimate Shipping Costs" tool in the Shopping Cart to estimate your delivery costs.
We offer multiple shipping options for international destinations, including:
UPS Worldwide Expedited
UPS Worldwide Express
USPS International Priority
USPS International Express
Rates will vary depending on the order contents and destination. Please use the "Estimate Shipping Costs" tool in the Shopping Cart to estimate your delivery costs.
Import related fees, including customs duties, brokerage fees, import taxes, and import fees ("Import Fees"), may be levied by the destination country, and are not included in the provided shipping & handling rates. The receiver is responsible for all such Import Fees, which are levied once the package reaches the destination country. All additional charges for customs clearance must be borne by the recipient. Customs policies vary widely from country to country, and we are unable to predict the Import Fees for a specific shipment. Please contact your local customs office for more information.
All customs forms will be accurately marked with the item description and sale price. Sorry, we are unable to change the value of an item or mark the item as a "gift".
We do not ship to the following destinations at this time:
Afghanistan, Bolivia, Brazil, Burma, Cambodia, Congo, Cuba, Gabon, Georgia, Indonesia, Iran, Iraq, Italy, Liberia, Mali, Mexico, Nigeria, Pakistan, Russia, Russian Federation, Sudan, Uganda, Ukraine, Venezuela
Problems, Questions, Suggestions?
If you have any questions regarding our policies or an order, please contact us or call 562-331-0925. Customer Service personnel are available from 10:00AM to 5:00PM PST Monday through Friday, excluding holidays.